Discover the Latest Technology Solutions in Customer Experience
Customer Experience (CX) in the public sector represents how constituents perceive and react to civic services. By transforming CX, the public sector can build and establish greater trust with those it serves.
The Customer Experience and Engagement portfolio at Carahsoft brings together a variety of
industry-leading solutions that analyze and disseminate information to the public and the community. These solutions provide a means for the government to uphold their responsibility of sharing and reporting information securely to the public.
Now is your chance to explore some of these solutions through the limited access webinar library below.
Strategies for Navigating the Future of Citizen Engagement Amid Bot Threats
As automated bot activity grows in sophistication, it poses a significant risk to the security, reliability, and credibility of public sector digital services. From disrupting online systems to eroding public trust, these threats demand a strategic and proactive response. Watch this in-depth webinar exploring three critical strategies public sector organizations must implement to defend against evolving bot threats—while preserving seamless, citizen-centered digital experiences.
Modernizing Government Communications with Zoom Contact Center (FedRAMP)
Discover how federal agencies are transforming citizen services with Zoom for Government’s FedRAMP-authorized Contact Center. Designed for security, efficiency, and impact, this video-first platform seamlessly unifies voice, video, chat, and web interactions—empowering agencies to deliver faster, more personalized support.
Driving Efficient, Effective Public Sector Websites with IT Modernization
As public expectations evolve, government agencies will need to modernize their digital infrastructure to deliver secure, efficient, and user-friendly services. Join this insightful webinar featuring government and industry experts as they explore practical strategies for future-ready digital transformation, covering everything from modern web design and content management to data-driven decision-making and streamlined digital workflows.
Navigating the Public Sector Labor Market: Key Insights from LinkedIn
Government HR leaders are navigating a uniquely complex labor market—one marked by shifting workforce expectations, increased competition for talent, and evolving skill demands. Learn about the latest economic and workforce trends shaping the U.S. public sector.
Beyond the Hype of AI: What's Possible in the Public Sector
Amid the growing buzz around AI, many public sector IT leaders are still asking a critical question: how can we turn AI’s promise into real-world impact? Listen to this practical discussion on how AI can help government organizations tackle operational inefficiencies, enhance citizen experiences, and strengthen data security.
Predictive Routing and Agent Copilot
Take an in-depth look at how AI is transforming customer experience through advanced routing and agent assistance. Explore powerful tools that can drive efficiency, improve outcomes, and elevate both customer and agent experiences. Gain insights into key features like real-time knowledge automation, next best action guidance, and predictive wrap-up code suggestions, all powered by Generative AI.
The Trusted Public Sector IT Solutions Provider®
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
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